Privacy, in plain language.
What we collect, why, and what we never do with it.
Plain language. Last updated September 1, 2026.
What we collect
When you sign up or ask for a quote, we collect what you give us: name, mobile number, email, service address, where your brine tank is, and any notes. When you visit the site, our hosting provider (Cloudflare) processes standard technical logs to serve and secure the site.
What we do with it
We use your information to run your salt service: checking whether your address is on a route, scheduling and confirming visits, sending visit photos and account texts, and billing. Your address is sent to a geocoding service (the US Census Bureau's geocoder, and OpenStreetMap's Nominatim if needed) solely to locate it on our route map. Payments are processed by Stripe; we never see or store your card number. Signup notifications are delivered to us by Resend, our email provider. Bot screening is provided by Cloudflare Turnstile.
What we don't do
We don't sell your information. We don't share your mobile number or any personal information with third parties for their marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Texting
We text you only with your consent, about your service and signups you start. Reply STOP to any text to opt out, or HELP for help. Opt-out requests are honored promptly.
Keeping and deleting
We keep service records while you're a customer and as required for tax and accounting. Want your information deleted? Text or email us and we'll remove what we're not legally required to keep.
Contact
SaltFill Salt Delivery · Naples, FL · (239) 877-2266 · [email protected]
Questions? Text us. It's kind of our thing.
Three steps, then you forget about it.
Tell us where the tank is
Garage, side yard, well house — sign up in two minutes and pick a plan. We'll text to set up your first visit.
We fill it on schedule
We measure the level, load the salt, and set your next visit based on how much you actually used.
You get the photo
A text with the level, bags added, a photo of the tank, and your next visit date. Filed away, done.
One flat price. Two ways to start.
Free first month with a three-month minimum, or pay as you go with no minimum at all. Same service either way — you pick at signup.
Standard
- Up to 2 bags per visit
- Visit every 4–6 weeks, set by your usage
- Photo confirmation after every fill
- Cancel by text — no minimum on pay-as-you-go
Heavy use
- Up to 4 bags per visit
- Visit every 3–4 weeks
- Photo confirmation after every fill
- Cancel by text — no minimum on pay-as-you-go
Pool salt
- 40 lb pool salt bags, dropped where you want them
- Same visit as your softener fill
- Any visit, or every visit
Salt is included — we load Morton® water softener pellets, the same bags you'd buy yourself. Florida sales tax is added at checkout. Free-month signups: nothing is charged for 30 days, we text you a week before the first bill, and cancelling before your third bill charges month one at the regular rate — see terms. Pay-as-you-go: first charge at signup, cancel by text any time. Pool salt is billed per bag.
Filled your softener today at 10:42.
Level was 28% → added 2 bags.
Next visit ~ Oct 8.
Reply POOL 3 to add three bags of pool salt next visit.
Proof, not a promise.
You'll never wonder whether we came or how much is in the tank. Every fill closes the loop with a message you can act on.
- Photo of the tank, timestamped
- Level before and after, bags added
- Next date set from your real usage, not a calendar
- One reply to add pool salt to your next visit
Questions before you sign up?Text or call — same number, same day.
Text a question Call nowBuilt for well-water homes.
If your softener is on a well, you're who we built this for.
Collier County, west of Everglades Blvd
Naples, North Naples, Marco Island, Golden Gate, and the Estates out to Everglades Blvd. Enter your address below and we'll confirm you're on a route.
Lee & Charlotte counties
Bonita Springs, Estero, Fort Myers, Cape Coral, Lehigh, Punta Gorda, Port Charlotte. Sign up and we'll text you the day your route opens.
Start your plan.
Tell us where the tank is, pick how you want to start, then finish on the secure checkout. Two minutes.
One more step: secure checkout.
Finish on the checkout page and we'll text you within one business day to schedule the first fill.
Continue to checkoutQuestions people ask.
Do I need to be home?
Up to you. Many customers prefer to be there for the first visit and let us handle the rest on our own after that. We'll work out what you're comfortable with by text, and you get a photo the moment we're done either way.
Does this work with my softener brand?
Yes. Culligan, Kinetico, Fleck, Rainsoft, Hague, big-box units — salt is salt. We fill any brine tank.
How do you decide when to come back?
We measure the level at every visit and track how much you use. The next date is set from that, not a fixed calendar, so you don't run dry and you don't pay for salt you didn't need.
What if I use more or less than my plan?
We'll tell you after the first visit and move you to the plan that fits. If you're on the line, we'll leave you where you are.
Can you fix my softener?
Not yet. If we see a salt bridge, a mushy tank, or a unit that isn't regenerating, we'll tell you in the text so you can call a service tech before it becomes a problem.
How does the free month work?
Pick "Free first month" at signup and put a card on file. We charge $0, do your first fill, and measure your usage. Thirty days later the plan starts on the card, and we text you a week before. The free month has a three-month minimum: stay through your third bill and month one was on us. Cancel before that and month one is charged at the regular plan rate — you got the salt, we just bill it. If you'd rather skip the minimum, pick "Pay as you go" and cancel any time.
How do I cancel?
Text STOP. Pay-as-you-go has no minimum and no fee. Free-month plans have a three-month minimum; after that, same deal. Billing ends after your last completed visit.